Shipping information
Your pieces are made to order. Check the delivery options for your address before paying, and keep your order reference if you need help.
Updated 13 October 2026Where we ship
We ship made-to-order pieces to the US, Canada, Mexico, the EU, Japan, Australia and many more countries; the UK isn’t available yet. Checkout shows delivery options, costs and estimated delivery dates for your address. Transit pieces ship to fewer countries. Pieces made in different facilities may arrive separately.
The country selector and shipping quote at checkout determine whether the pieces in your bag can be delivered to your address. Availability can vary by product, size and destination.
Shipping costs and checkout
Enter your delivery address at checkout to see the available shipping methods and their costs. Shipping depends on the pieces, quantities and destination; there is no single flat rate for every order.
USD prices. Shipping and any applicable tax are shown before payment.
A shipping quote is valid for 20 minutes. If it expires, refresh the quote before continuing to payment.
Production and delivery estimates
Made-to-order pieces need production time before they can be delivered. The delivery estimates available at checkout are specific to your selected shipping option and address; they are estimates, not guaranteed arrival dates.
Production availability, carrier delays and customs processing can affect arrival. If you need a piece for a particular date, contact us before ordering.
Separate parcels
Items made in different facilities may arrive in separate parcels and on different dates. A complete look is not necessarily shipped in one box.
International duties and taxes
Outside the US, your country may charge import duties or taxes on delivery, unless your shipping option says they’re included.
Check the description of the shipping option you choose. Where duties are not included, any charge collected by your destination country or carrier is separate from the amount paid to Softwear at checkout.
Address changes and delivery help
Check your name, address and contact details before payment. If you spot an error, contact us promptly with your order reference. Whether a change is possible depends on the order’s production and shipping status.
For a delayed, missing or damaged delivery, email hello@softwear.lol with your order reference and a description of the problem. Photos of damage or an incorrect item help us investigate.